FAQ

Do you ship outside of US and Canada?
Yes we can ship worldwide. If you are outside of US or Canada please contact us for a shipping quote.

Do you have a retail location? Can i pick up my order?
We operate online only to give you the best price possible. We do not allow pickups at this time. We ship all our cutters from Waterloo, Ontario Canada.

How long will it take to get my order?
See estimated shipping time on checkout or see our shipping info page here.

What payment methods do you accept?
We currently only accept paypal for online orders. If you would like to use a credit card you can do so through your paypal account.

Which currency is listed on your site?
The default currency is USD , you can change between USD and CAD by going to the top right hand corner of the site beside the Login/Register button and click the flag of your choice.

Can you make custom sizes?
Currently we are unable to make custom sizes efficiently.

Is it possible to have a different size shank?
All cutters over 1/8" or 3 MM have the same size shank as the cutting diameter. Cutters under 1/8" will have a 1/8" shank and cutters under 3 MM will have a 3 or 4 MM shank. All diameters and shank sizes are listing on product details.

What is the best way to hold a carbide endmill?
Read our article about holding end mill here

Do you sell tool holders?
Currently we do not sell tool holders.

Do you offer discounts?
We have quantity discounts for most of our cutters. We also have coupons available to newsletter subscribers. Sign up here

Should i use coolant?
We highly recommend using coolant on all metals. Yes it is messy , but there are many benefits to using coolant.
1) It keeps the cutter and work piece from getting hot. Heat is one of the biggest enemies in machining.
2) It flushes the chips away from getting clogged or recut.
3) It lubricates the cutting action for better finish & performance.

Got a question? Contact us and we will get back to you ASAP!